luvion premium babyproducts

Customer Service

Call: 0031 15 219 03 05

Available from Monday to Thursday from 09:00 - 17:00
Available on Fridays from 09:00 - 16:00

In the manuals of our products almost all questions are answered. So if you want to know something straight away, please read the manual of your product carefully first. Lost your manual? You can download all manuals of our products below.

Or e-mail us at klantenservice@luvion.nl

Please always mention in your email when and where (shop) the product was purchased.

You can download all our product manuals here.

The manuals of our products answer almost all the questions. So if you want to know something straight away, please read the manual of your product carefully first.

BABY MONITORS

GRAND ELITE 3 CONNECT PLUS

GRAND ELITE 3 CONNECT

SUPREME CONNECT

PRESTIGE TOUCH 2

ESSENTIAL PLUS

ESSENTIAL en ESSENTIAL LIMITED EDITION

PLATINUM 3

EASY PLUS

EASY

PRESTIGE TOUCH

GRAND ELITE 2

PLATINUM 2

GRAND ELITE

PLATINUM

WIFI BRIDGE - SUPREME CONNECT

BABYSENSE

BABYSENSE 7

BABYSENSE 5

FETAL DOPPLERS

DOPPLER DELUXE-80

ANGELSOUNDS

NIGHT LIGHTS

MULTICOLOR LED NIGHTLIGHT MOUSE / BUNNY

PROJECTION ARC

THERMOMETERS

NON-CONTACT

BABY THERMOMETER SET

BAD THERMOMETER

Luvion is a Dutch company, based in Delft and is a manufacturer and supplier of trendy premium children's and baby products. Luvion develops baby products of the highest quality designed especially to the requirements of young parents.

Every Luvion product must distinguish itself by high functionality, trendy design, ease of use and excellent quality.

Luvion was founded in 2005 and has since grown into an internationally operating company. Meanwhile Luvion baby products are sold in more than 25 countries.

On luvion.com you will find all Luvion video baby monitors and other products in all available colors. You will also find all parts, manuals and/or parts and accessories for old models on luvion.com.

For our connected baby monitor(s) and associated apps, we guarantee that they will be supported with the necessary security updates and bug fixes for a minimum of 48 months from the first release date, and until a minimum of 24 months after they qualify as EOL (End of Life). During this period you can therefore be sure that you will always be able to continue to make optimal use of the baby monitor and the associated app.

At this moment we have one active connected baby monitor: Luvion Grand Elite 3 Connect (Plus).

For solutions to frequently asked questions you can often visit our luvionsupport page.

With every product that can be ordered you will find the button "Add to cart". When you click on it you will see that the product has been added to the shopping cart. The product is immediately placed in the basket. You can now continue shopping in our shop and add more products to the shopping cart. Or you can finish your order and pay.

The order process in our shop consists of the following 4 steps:

Products
This is an overview of all our products in the shopping cart. You can change the quantities per product or remove products. You can also change the delivery costs by choosing the country of destination. If you have received a coupon code, you can also enter it here. At the bottom of the page you will find combi deals and accessories that belong to the selected products.

Enter your details
Here you can enter your details, these are the details on the invoice. If you have a different delivery address, you can choose a different delivery option here: a different address.

Confirming your order
By confirming the order you indicate that you agree with our terms and conditions. From this moment on, the products will be reserved for you for 24 hours. You are not yet obliged to purchase, the purchase is only final when the payment has been completed.

Payment options
In this step you indicate how you wish to pay.

Cancel or change your order?
If you want to change or cancel your order please contact our customer service directly. They know exactly where your order is and they will help you quickly and easily with any desired changes. If your order has already been shipped, we will also help you, however, we cannot directly change the existing order.

Collecting products?
Feel free to visit us in Delft! Please contact us to tell us when you are coming and what you are interested in, and we will make the product ready for you. You can pay with pin and cash.

Ideal(The Netherlands)
With iDeal, you pay for your purchase in the same way as when you bank online, on the website of your own bank.

The advantages of iDeal;

  • The transaction is secured by your own bank
  • The transaction is 'direct', your order can (if in stock) be delivered directly.
  • No additional costs will be charged for the transaction

Mr. Cash (Belgium)
This is the most widely used payment option for our Belgian customers. With Mr Cash it is possible to pay within the trusted and safe environment of your own bank.

Pre-transfer/transfer
You can pay in advance by bank transfer. As soon as you have placed an order, you can pay by bank transfer, mentioning the order number. Please note that it may take a day before we see the bank transfer appear on our account.

Credit Card
Through our payment program Multisafepay you can pay with VISA and Mastercard. It is possible that you are asked for verifiedbyVisa or the Mastercard Securecode. This offers extra security when paying.

Cash or PIN in Delft
Some customers choose to pick up the order from us. You can pay by PIN or Cash.

DPD
We ship our parcels with DPD.

Delivery times
If you order and pay before 4 p.m. on weekdays, we ship it the same day from our warehouse in the Netherlands.

In the Netherlands and close/bordering countries, orders sent by parcel post will usually be offered to you the next day (with the exception of Sundays), for more distant destinations it may take up to 3 or 4 days maximum. Products that we send by envelope may take longer.

Different delivery date
Do you wish to receive the products on another date? Please indicate this in the comments.

Track and trace
After you have placed an order, and we give it to the DPD, you will automatically receive an email with the tracking code to track your order.

The Netherlands
Order up to €16 - €2,10
Order up to €30 - €5,15
Order from €30 - FREE SHIPPING

Belgium & Germany
Orders up to €16 - €2,50
Orders up to €50 - €9,50
Orders from €50 - FREE SHIPPING

France, United Kingdom, Austria, Switzerland, Spain, Poland, Czech Republic, Denmark & Luxemburg
Orders up to €100 - €12,95
Orders from €100 - FREE SHIPPING

Other European Countries
Orders up to €100 - €32,95
Orders from €100 - €22,95
Orders from €200 - €12,95

Return process
For quick handling we ask you to contact our service department by email or via the contact form. We will then send you a return form. Print this return form and include it with your return shipment.

After we have received the product, it will be checked by one of our product specialists. Once the product has been checked, it will be handed over to our customer service department. They will take care of further processing and a possible repair/replacement/reimbursement.

Returns are at the risk of the buyer. LUVION is not liable for the loss or damage of these return shipments and the products.

Warranty
We sell quality products, unfortunately, even with our products something could go wrong as well. If you would like to make warranty claim on one of our products, please contact us.

We always try to find a good solution in case of a defect, mostly we will look to solve any issues directly over the phone. If this turns out to be impossible though, you can send us the article and our specialists will then try to solve the problem for you. This will be done free of charge if it falls within the warranty period. If this is not the case, we will always consult with you before we start any repairs. If repair is not possible we will let you know as well, and try to offer an alternative solution(replacement).

RMA form
Find our return form

Luvion Premium Babyproducts

Kleveringweg 25
2616 LZ  Delft
The Netherlands

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